A specialist telephone advice service for merchant seafarers, fishermen
and their families and dependants.

The Seafarers' Advice & Information Line (formerly known as Seafarers Benefits Advice Line) is a UK based advice service operated by the Greenwich Citizens Advice Bureaux Ltd (GCAB) on behalf of Seamen's Hospital Society.

We provide free, independent, impartial and confidential advice by telephone, email, post or fax.

Our service is available to merchant seafarers, fishermen and their families and dependants.

Our Advice Line operates Monday to Friday from 10.00am to 4.00pm.

Outside of these hours or if we are already advising someone else, you will hear a recorded message inviting you to leave your contact details. All messages are returned.



  • Debt
  • Welfare benefits
  • Tax credits
  • Housing
  • Employment

  • Pensions
  • Consumer
  • Relationship & family

  • Immigration
  • Charitable assistance

    Our service also includes benefit checks, help with completing forms, negotiations with other agencies and help with applying for charitable assistance.

    We are able to check your welfare benefit entitlement in order that you may be able to maximise your income.

    We also have a specialist Money Advice and Debt Service for clients and provide training and support for other agencies working with seafarers. Click here to find out more.