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About us

Fast free and confidential

Specialist CAB service for seafarers
SAIL is the only CAB service for seafarers and their families. We work by phone and email, providing specialist telephone advice to working and former seafarers, their families and dependants.

Who we are
We are experienced advisers who understand the issues you face. We are all CAB trained and the quality of our advice is regularly checked.

What we do
We provide information, advice and support on a wide range of issues including:

  • Benefits
  • Charity grants
  • Debt
  • Employment
  • Housing
  • Pensions
  • Relationships
  • Consumer advice
  • Immigration

Whether you’re working or retired — we’re here to help you.

How we help
We offer a range of services including:

  • Information and advice
  • In-depth case work — where we contact official organisations or charities directly on your behalf
  • A specialist debt service — SAIL has a specialist quality mark for debt advice and is regulated by the Financial Authority for debt advice (FRN 617616)

Outreaches

We do outreach advice sessions at seafarer accommodation such as Care Ashore and at Queen Victoria Seamen’s Rest (QVSR). If you’d like a SAIL adviser to come to advise a group of seafarers near you, please contact us.

Citizens Advice

SAIL is a Citizens advice service, so we aim to provide the advice people need for the problems they face and improve the policies and practices that affect people’s lives.

We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.